Luis Santana Jr

Objective:

To obtain a position in a challenging yet rewarding field with vast opportunities for advancement. I am seeking to incorporate my existing skills to prove myself as an asset and a team player, while expanding both personally and professionally.

Experience:

7/2019 to Present Equinix Miami, FL
IBX Technician IV

As a member of this Enterprise my Responsibilities included
Wiring, Assembling, and testing, troubleshooting, Helping customers racking and stacking servers.

Duties: Handles rack and stack of customer equipment, including mounting, wiring and powering up equipment, Installs intra-cage fiber tray, ladder rack, customer equipment and cabinets, You will be responsible for infrastructure installs to include the following: whalebone cable management, public fiber tray systems, carrier ladder rack, AC/DC power trays, security trays, cash mesh, Priorities work from the Oracle queue and ensures alignment to all committed times

Installs/Tests/Modifies cross connects per SOPs and you ensure proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects, Installs and tests advanced cross connects circuits (switched, multiplexed, etc.). Installs and test IBXLink cross connects (T1, DS3, OC3-48, Eth, GigE, 10Gig)

Finishes assigned training in a timely manner, Supports customer happiness through timely and precise order execution, Partners with multi-functional teams to ensure the highest level of customer happiness

1/2013 to Present AT&T Miami, FL
Wire Tech

As a member of this Enterprise my Responsibilities included
Wiring, Assembling, limited testing, troubleshooting, and inspecting electronic assemblies. Utilizing proper tools, equipment and processes, assemble Chassis Components and Electronic Assemblies from various forms of documentation and quality specifications.

Duties: Assemble components into housing/s & Sub-assemblies making required interconnections using soldering, crimping, and other techniques as specified to a Class 3 workmanship standard Fabricate Cable assemblies using soldering, crimping, and other techniques as required to IPC610 & IPC 620 standards. Assembling products or sub-assemblies in a clean room manufacturing environment, according to verbal or written instructions or following drawings, and/or predefined assembly procedures. Operate hand tools, power tools, and/or production equipment to include manual and automated testing.

12/2012 Champions World Resort Kissimmee, FL

Installed 22 Access points to supply Wi-Fi throughout the entire property.

1/2000 to 1/2014 S & L Systems Miami, FL
Field Tech

As an elaborate member of this corporation, I managed service calls and On-Site Tech. Support. Setup Networks, Wireless Networks System Backups and Restorations and anything our customers needed. I also did Remote Desktop support.

3/2012 to 05/2012 Goldman Properties South Beach, FL
Revenue Analyst

As a detailed member of this corporation I was in charge of all the rates in the hotel making sure we were getting our ADR, I was also in charge of all Internet account including our homepage, updating all specials, calendar events and promotions.

9/2007 to 06/2011 Champions World Resort Kissimmee, FL
Sales Manager/Revenue Manager/eCommerce Manager/Reservations Manager

As an elaborate member of this corporation, I managed, supervised and trained front desk agents. My other responsibilities were to supervise the Night Maintenance Crew, Night Housekeeping Crew, Front Desk Agents, The Bar, check guests in and out of the hotel, resolving customer complaints, check housekeeping and maintenance reports. As the Sales Manager I was in charge of the S.M.E.R.F market, as the Revenue Manager I was in charge of all the rates in the hotel making sure we are getting our ADR, as the Internet Manager I was in charge of all Internet accounts including our homepage, updating all specials, calendar events and promotions.

4/2007 to 9/2007 Extended Stay Hotels Orlando, FL

Guest Services Representative/Auditor/Reservationist

At this retail establishment, my responsibility was to check guests in and out of the hotel, book reservations, audit and balance daily revenues, double check all shifts paperwork and help guests find their way around Orlando and Orlando Attractions.

5/2005 to 3/2007 Hawthorn Suites Airport Orlando, FL
Front Office Manager/ Reservations Supervisor

As an intricate member of this corporation, I managed the front desk, supervised and trained front desk agents. My other responsibilities were to book reservations, resolving billing issues, manage shuttle drivers, check guests in and out of the hotel, resolving customer complaints, check housekeeping reports and report shuttle drivers pick up and drop off schedule ran by the airport.

Education:

High School Diploma

Skills

Computer Tech, Web-page Developing, Computer Network, Social Media

Very multi-tasked and Fluent in English and Spanish
On time and very dependable
Very good at reading, writing, and spelling
Computer literate, familiar with Microsoft Word, Microsoft PowerPoint, and Excel and Fast pace typing skills

Programs
Microsoft Office                    Microsoft Word
Microsoft Excel                     Windows 7, 8 and 10

On-line Programs
WordPress Joomla
Php-My Admin MySQL

References

Ernie Perez AT&T
AT&T Network Manager
Phone Number 305-904-2548

Rosemarie Young               Clarion Hotel Main Gate
Director of Sales
Phone Number                    407-963-7773
Email:                                     r_syoung2002@yahoo.com

Lilly Alvarez Champions World Resort
Director of Sales
Phone Number 305-519-5620

Elvis Abrue                           Hawthorn Suites Airport
Assistant GM
Phone Number                    321-663-5517
Email                                      vermillion1023@yahoo.com

Carlos Fernandez                   South Florida S B
President
Phone Number                       305-345-3313
Email                                       carlos@fernandez.net